Service365 Terms and Conditions

Effective November 30, 2026.

These Terms and Conditions (these “Terms”) set out the rules for accessing and using the Service365 platform. They form part of, and are incorporated by reference into, the Service365 Terms of Service and Software Licence Agreement (the “Agreement”). Capitalized terms used but not defined here have the meaning given in the Agreement.

These Terms replace the Terms and Conditions dated May 14, 2026 as of November 30, 2026.

1. Scope and relationship to the Agreement

The Agreement governs the commercial relationship between Service365 and Customer, including the licence to use the Service, fees, ownership of Customer Data, confidentiality, warranties, liability and termination. These Terms govern conduct: how accounts are used, what may be submitted to the Service, and how integrations and availability work.

These Terms are part of the Agreement, not a separate or competing contract. If anything in these Terms conflicts with the Agreement, the Agreement controls. Nothing in these Terms grants Service365 any right in Customer Data beyond the limited licence in Section 7.3 of the Agreement, and nothing in these Terms limits Service365’s commitments in Section 8 of the Agreement.

2. Accounts and credentials

Account information must be accurate, complete and kept current. Customer is responsible for all activity under its account and for keeping credentials confidential. Credentials must not be shared between individuals. Customer must notify Service365 promptly on becoming aware of any unauthorized access to or use of its account.

An account username must not be the name of another person or entity, a name or trademark that Customer is not authorized to use, or a name that is offensive or obscene.

3. Acceptable use

The Service may be used only for lawful business purposes. Customer and its Authorized Users must not:

• use the Service in violation of any applicable federal, provincial, state, local or international law or regulation;
• send unsolicited commercial messages, bulk advertising or other spam through the Service;
• impersonate Service365, a Service365 employee, another customer, or any other person or entity;
• interfere with or disrupt the integrity, security or performance of the Service, or the data of any other customer;
• probe, scan or test the vulnerability of the Service, or attempt to breach any security or authentication measure, except under a written authorization from Service365;
• engage in conduct that restricts or inhibits any other person’s use of the Service; or
• take any action restricted by Section 4.1 of the Agreement, including reverse engineering, scraping, resale or use of the Service to build a competing product.

4. Prohibited content

Customer must not upload, post or transmit through the Service any content that:

• is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene or otherwise objectionable;
• infringes or misappropriates any patent, trademark, trade secret, copyright or other intellectual property right;
• contains a virus, worm, malware or any other code designed to interrupt, destroy or limit functionality;
• promotes illegal activity or violates any law or regulation; or
• falls within a category of regulated data the Service is not designed to handle, as described in Section 4.1 of the Agreement, including protected health information and full payment card data, unless Service365 has agreed in writing to receive it.

5. Customer content and responsibility for it

Content that Customer or its Authorized Users submit to the Service is Customer Data, and Customer owns it. Ownership, and the limited licence Customer grants Service365 to host and operate the Service, are governed exclusively by Sections 7, 8 and 9 of the Agreement.

Service365 does not acquire any right to publish, publicly display, distribute or license Customer Data to any third party. Any prior terms suggesting otherwise are superseded and of no effect.

Customer is responsible for the content it submits, including its legality, accuracy and appropriateness, and represents that it holds the rights and consents necessary to submit it, as set out in Section 7.6 of the Agreement.

6. Third-party AI integrations

The Service can connect to third-party artificial intelligence assistants, including Anthropic’s Claude, through optional integrations such as the Service365 Model Context Protocol (MCP) connector. These integrations are entirely optional and become active only when Customer explicitly connects its Service365 account to an AI client.

When Customer enables an AI integration, the AI provider may receive Service365 data that Customer or the AI requests on Customer’s behalf in the course of fulfilling Customer’s prompts. The data flows, retention practices and third-party processors involved are described in the Service365 Privacy Policy.

Customer is responsible for its use of any AI integration, including the prompts it submits, the actions it confirms, and any decisions it makes based on AI-generated responses. Service365 does not guarantee the accuracy or completeness of AI-generated output, and Customer should not rely on it for business, pricing, tax, employment or legal decisions without its own review. Section 12.4 of the Agreement applies to output affecting invoices, timesheets, payroll and accounting records.

An AI integration is a Third-Party Service under Section 12 of the Agreement. It is governed by the AI provider’s own terms in addition to these Terms. If those terms conflict with these Terms in respect of Service365 data the integration exposes, these Terms control as between Customer and Service365.

Service365 may add, modify or discontinue an AI integration. Where a change would remove an integration Customer is actively using, Service365 will give reasonable advance notice unless the change is required for security, legal or third-party reasons outside Service365’s control.

7. Other third-party integrations

Integrations with accounting platforms, payment processors, supplier catalogues, mapping, telematics and communication providers are Third-Party Services governed by Section 12 of the Agreement. Enabling one authorizes Service365 to exchange Customer Data with that provider as necessary to operate the integration. Once data reaches a Third-Party Service at Customer’s direction, that provider’s terms govern its handling.

8. Service availability and maintenance

Service365 works to provide reliable service but does not warrant uninterrupted availability. The Service may be temporarily unavailable for maintenance, updates, or causes beyond Service365’s reasonable control.

Service365 will use commercially reasonable efforts to schedule planned maintenance outside normal business hours in Customer’s primary operating region and to give advance notice of maintenance expected to cause material interruption. Emergency maintenance may be performed without notice.

Section 2.5 of the Agreement governs modifications to the Service, and Section 13 governs warranties and disclaimers. Service365’s liability for unavailability is limited as set out in Section 18 of the Agreement.

9. Enforcement

If Customer or an Authorized User breaches these Terms, Service365 may remove or disable access to offending content, or suspend access to the Service, in accordance with Section 4.2 of the Agreement. Service365 will give notice and, where practicable and consistent with the nature of the risk, an opportunity to cure before suspending, and will restore access promptly once the cause is resolved.

Termination of the Agreement is governed by Section 14 of the Agreement, including the thirty (30) day cure period for material breach. Nothing in these Terms permits termination or suspension on shorter notice than the Agreement provides.

On termination, Customer’s rights to export and retrieve Customer Data under Section 15 of the Agreement continue to apply.

10. Intellectual property in the Service

The Service and its content, features and functionality remain the exclusive property of Service365 Inc. and its licensors, as set out in Section 6 of the Agreement. Service365 trademarks and trade dress may not be used in connection with any product or service without Service365’s prior written consent.

11. Reporting problems

To report abuse, a security concern, or content that breaches these Terms, contact support@service365.com. Security vulnerabilities should be reported to the same address and should not be publicly disclosed before Service365 has had a reasonable opportunity to respond.

12. Changes to these Terms

Service365 may update these Terms from time to time. For any change that materially and adversely affects Customer, Service365 will give at least thirty (30) days’ notice before the change takes effect, by email to Customer’s account contact or by notice in the Service, consistent with Section 20 of the Agreement.

Service365 will not apply any amendment to these Terms that reduces Customer’s rights under Sections 7, 8 or 9.3 of the Agreement during the then-current Subscription Term without Customer’s express written consent.

13. General

Governing law. These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in that Province, and disputes are subject to Section 19 of the Agreement, including its jurisdiction, venue and limitation-period provisions.

Severability. If any provision of these Terms is held invalid, illegal or unenforceable, it will be modified to the minimum extent necessary to make it enforceable while preserving the parties’ intent, or if that is not possible, severed. The remaining provisions continue in full force and effect.

Business use. The Service is provided to businesses, not consumers, and is not intended for personal, family or household use.

Precedence. These Terms are subordinate to the Agreement. In the event of any conflict, the Agreement governs.

14. Contact

Questions about these Terms:

• General:info@service365.com
• Support, abuse reports, legal and privacy:support@service365.com
• By mail: Service365 Inc., 5501 Walkers Line, Burlington, Ontario, L7M 0P9, Canada